Disclaimers & terms.

Windscreen removal disclaimer

High Class Windscreens takes all reasonable care during removal. However, windscreen removal carries inherent risk of cracking or shattering due to pre-existing weaknesses in the glass, bond line or body flange.

High Class Windscreens is not liable for breakage during removal. If breakage occurs during removal, replacement glass and labour will be charged as normal.

Pricing & quotes

All prices provided verbally, in writing or on the website are estimates only and may vary by vehicle make, model, year, glass type and location.

Some vehicles require genuine glass only. Some jobs require additional consumables (mouldings, clips, seals) which are quoted separately.

Written quotes are valid for 30 days from the date issued unless otherwise stated.

Workmanship warranty

Every glass replacement performed by High Class Windscreens is covered by a lifetime workmanship warranty for the life of the vehicle under original ownership.

The warranty covers defects in fitment (leaks, wind noise attributable to installation, adhesive failure). It does not cover:

• Damage caused by subsequent impact, accident or vandalism.
• Damage caused by high-pressure cleaning within 48 hours of fitment.
• Damage caused by attempts to modify, remove or re-seal the glass by another party.

Trade account terms

Trade accounts are available to workshops, dealerships, panel repairers and fleet operators subject to approval.

Trade Accounts are strictly 30 days from the date of invoice. Overdue accounts may be suspended and referred for collection. High Class Windscreens reserves the right to require pre-payment for further work while an account is overdue.

Trade pricing is confidential and applies only to work booked under the account holder's business name.

Insurance work

The customer remains responsible for all dealings with the insurer and for any items not covered by the policy.

Approval of the claim is a matter between the customer and their insurer. High Class Windscreens does not guarantee that any claim will be accepted. It is the responsibility of the customer to make payments to High Class Windscreens.

Bookings & cancellation

Bookings are confirmed by SMS or email. If you need to cancel or reschedule, please give us at least 24 hours' notice so we can offer the slot to another customer.

Missed bookings without notice may attract a call-out fee equal to our standard mobile call-out rate for the affected suburb.

We may reschedule at short notice due to weather (heavy rain, extreme heat) that would compromise a safety-critical bond. We'll always call ahead and offer the soonest alternative.

Liability

Nothing in these terms excludes or limits any consumer rights that cannot be excluded under the Australian Consumer Law.

Subject to that, the total liability of High Class Windscreens for any claim arising out of a booking is limited, at our discretion, to the cost of re-supplying or refunding the service in question.

Privacy

Personal information collected through our quote form, phone calls or email is used only to prepare quotes, book jobs and manage accounts. We do not sell or share your data with third parties for marketing purposes.

You can request access to, correction of, or deletion of your data at any time by emailing [email protected].

Questions about these terms?

Call 0417 127 705 or email [email protected]. We'll walk you through anything that isn't clear.